Privacy Policy

Higher Well Farm Holiday Park has developed this Privacy Policy as we understand that the privacy and security of your personal information is an important issue to you.
This Privacy Policy explains what personal information we may collect from you and how it could be used.
If you do not agree with our Privacy Policy please do not use this website.

What personal information do we collect and how do we use it?
We collect personal information from you when you communicate to us by telephone, letter, fax, e-mail or directly in person. We will only collect personal information from you with your knowledge and consent.

The personal information we collect will consist of some or all of the following:
Your name, your address, your e-mail address, your telephone number, your banking details (including credit card details), your vehicle/caravan/tenting details, any other details you choose to supply to us.
We also use software to analyse how everyone interacts with our website. Information collected will be used to perform anonymised, statistical analyses of your interaction with our website in order to find out such things as: the number of visitors to the website, the most frequently/ infrequently viewed website pages. Any information collected in this manner is automatically anonymised and is not directly traceable to any individual person.

Your personal information may be used to:
process any booking forms you submit, respond to requests for brochures or other leaflets you submit, answer queries you submit to us.

Sharing Your Information with others
We do not share your personal information with any other companies, except when it is clearly necessary to obtain payment from any Credit or Debit card transaction. In which case your card details will be shared with our bank.

Credit/Debit card information
We do not store credit/debit card details. Once deposit or balance transactions are taken details are destroyed.

Access to your personal information
You can find out what personal information we hold on you by sending a written request to:

Mr & Mrs Ball
Higherwell Farm Holiday Park
Stoke Gabriel

As required by the Data Protection Act, you must include sufficient information about yourself to clearly show to us that you are the legitimate person requesting this information. This ensures that only you receives the information we hold on you. You will receive a reply as soon as practicable. We reserve the right to charge you an administration fee of £10, payable by a postal order or a personal cheque and sent by first class post to the above address, in relation to each request that you make. If we request payment of the administration fee then we will not reply until after we have received your postal order or your cheque has cleared. If any personal information held by us is inaccurate or you wish to make any changes to personal information previously submitted to us, please write to us at the above address clearly explaining what amendments you wish to be made.

Changes to the Privacy Policy
From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in how we collect and/or use your personal information. Any such changes will be notified to you either at the point any new personal information is collected or by us updating this Privacy Policy. Your subsequent use of this website or submission of personal information to us will be deemed to signify your acceptance to the changes.

Security and confidentiality
Any personal information you send to us will be treated in the strictest confidence.
We will not disclose your personal information to any Government agencies or authorities except if required to do so by law.

Links to other external websites
This website provides links to other websites that may offer products, services and materials we think will be of interest to you. Some of these websites are operated in conjunction with other companies/organisations and some are operated solely by independent companies/organisations. We do not own or control these external websites in any way. No linked websites are covered by this Privacy Policy, therefore, you should check what data protection measures they have in place before submitting any personal information to them.

Monitoring of telephone calls and e-mails
Your telephone calls and e-mails to us may be recorded and monitored for quality control purposes.

Contact us
If you have any queries relating to this Privacy Policy, please feel free to contact us by letter at the following address:

Mr & Mrs Ball
Higher Well Farm Holiday Park,
Stoke Gabriel,

This Privacy Policy was last updated on: 30th October 2020